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Calendar · Direct connection · Starter

Penny books the visit in the Google Calendar your crew reads.

A Thursday appointment belongs on the same calendar your crew checks in the morning. Penny reads availability, offers a time within your hours, and confirms the visit after Google Calendar accepts it.

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The fields your office receives

Source fieldDestination
Caller name and service requestedEvent title
Agreed appointment timeEvent start and end
Service address, when suppliedEvent description
Existing busy periodsRead by Penny when checking availability
Direction
Google Calendar sends availability to Penny. Penny writes the agreed appointment to the booking calendar.
When it happens
Availability is checked and the event is created during the call or website chat.

A calendar reservation covers the appointment you have authorized Penny to offer. It does not assign a technician, reserve equipment, or confirm a third party’s access permission. If the calendar cannot be reached, Penny takes a message for your team.

Set up the connection

  1. 1

    Connect the account that owns your booking calendar

    Open Integrations in Penny and choose Google Calendar. Sign in to the Google account you use for appointments and grant the requested calendar access.

  2. 2

    Check the calendar and hours

    Confirm the booking calendar in the connection settings. Set your business hours and timezone in Penny so an open evening in Google does not become an offer outside your working day.

  3. 3

    Set the information a booking needs

    Require the caller’s name and the details your team needs before accepting the visit. For a service call, include the service address in the intake.

  4. 4

    Make one test booking

    Call your Penny number and accept an offered time. Open that event in Google Calendar. Repeat the test with a busy period to check that Penny offers an available time.

Penny appointment and calendar setup
Penny’s appointment settings before connecting a calendar. This sample shows the Google connection control; use your Google Calendar account’s approved connection procedure.

Illustrative Google Calendar event

Title
Estimate visit — Sample Caller
Start
September 15, 2026, 1:00 p.m. Central
End
September 15, 2026, 2:00 p.m. Central
Description
100 Example Lane; caller-provided service address
A sample visit shows the time and service details your crew finds on the calendar.

Check the first result

The event should be on the intended calendar at the same local time Penny confirmed. Check the service and caller name, then remove your test event.

Questions about this connection

Which calendar should I connect?

Choose the calendar that holds the jobs your office schedules, including blocked time. A separate personal calendar will not show Penny the appointments already assigned to your crew.

How do I know the connection is ready?

The event should be on the intended calendar at the same local time Penny confirmed. Check the service and caller name, then remove your test event.

Provider reference

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