Both advisors are with customers and the phone keeps ringing — that’s the job that books at the next shop. Penny answers every call in one ring, gets the year, make, model, and symptom, and books it straight into your calendar.
This is a live line answered by Penny herself — not a recording. Hear how fast she picks up and how she handles a real conversation.
(224) 257-3735Your service advisor is writing an estimate at the counter and a tech needs a second opinion in the bay. The phone rings anyway — and a caller with a dead car books wherever someone picks up. Penny answers the overflow while your advisor finishes the customer in front of them.
Every breakdown from the weekend calls at once, before the coffee’s even on. Voicemail fills up and half those callers never call back. Penny answers all of them in parallel, captures the vehicle and symptom, and books the drivable ones in.
Status calls are the most common ring in the shop and the biggest interruption to flat-rate work. Penny can’t see your shop management system, so she takes a detailed, urgency-flagged message instead of guessing — and that still beats a voicemail nobody hears over the impact gun.
Someone pricing a brake job hangs up at voicemail and dials the next shop. Penny answers the basics — your hours, service area, and the services you offer — captures the vehicle and what it’s doing, and leaves you a lead with a callback number instead of a dial tone.
A Monday-morning brake-noise call, triaged and booked end to end while both advisors were at the counter — no one had to pick up the phone, and the customer got a text confirmation.
Plug in your own numbers — the defaults are sourced, not invented.
Default job value: $500 — AAA — average car repair bill ($500–$600 range) (as of 2017-04-04). Adjust to your numbers.
If you miss 6 calls a week and close 50% of them at $500 a job, voicemail is costing you about
This is documentation of what she actually does — configured to your services, your calendar, your rules.
Penny answers 24/7. Overnight and weekend breakdowns get the drivable ones booked into your next open slots with a text confirmation, and the urgent ones flagged with a complete message texted to you; during shop hours a stranded caller can be warm-transferred straight to your advisor, and routine calls get booked for business hours.
Google Calendar is live today; the rest are on the roadmap. Every lead and booking is emailed to you now.
Penny picks up on the first ring — nights, weekends, lunch breaks, and when you’re already on the other line.
She checks real availability, offers slots, and writes the appointment straight into the calendar you already use.
Name, number, address, and the reason they called — logged and emailed to you the moment they hang up.
Hours, pricing, service areas, “are you open today?” — Penny answers FAQs and escalates the calls that need you.
Appointments land in your Google Calendar today — and the CRM and field-service connectors below are on the way, so leads will flow straight into the tools your team already lives in.
Still curious? Penny can answer your questions too — give her a call.
Yes — that’s where she earns her keep. Her first question is the one a good service advisor asks: is the car drivable, or does it need a tow? She captures the year, make, model, and symptom, books the drivable ones into your next open drop-off slot, and texts the confirmation. A stranded or unsafe-to-drive caller gets warm-transferred to your advisor during shop hours, or flagged urgent with a complete message texted to you off-hours, so you see it first.
No — she can’t see your shop management system, so she won’t guess at a status. Instead she takes a detailed message and marks it for your advisor with the customer’s name and vehicle, so the “is my car ready?” calls stop interrupting flat-rate work and still get a real answer fast — which beats a voicemail nobody hears over the shop noise.
No. She answers the basics — your hours, service area, and the services you offer — but she won’t quote a number you haven’t configured. A quote shopper becomes a captured lead with the vehicle, the symptom, and a callback number, so you call back and win the work instead of losing it to voicemail.
She’s set up on your services, so she speaks your customers’ language — drop-offs, drivability, check-engine lights, the difference between a tow and a drive-in. She won’t diagnose a wheel bearing over the phone, but she captures the year, make, model, and symptom so your tech knows what to check before the car’s even on the lift.
How Penny introduces herself is your choice. What we don’t do is pretend: if a caller asks whether she’s a real person, Penny says she’s an automated assistant — and then keeps right on booking the drop-off. Most callers care that the call got answered, not who answered it.
Yes — Penny is bilingual. She picks up the language the caller is speaking and answers in it, English or Spanish, so a Spanish-speaking driver with a dead car gets the drop-off booked instead of hanging up to find a shop that can take the call.
Penny starts at $29/month with 60 minutes of call time included, and plans scale to 625 minutes. Traditional human answering services bill per minute per agent — see our answering service cost guide for the side-by-side math.
Penny is a veterinary answering service powered by AI — she answers every call in one ring, captures the pet details, and books the visit. From $29/mo.
Penny is a contractor answering service powered by AI — she answers every call in one ring, qualifies the project, and books the site visit. From $29/mo.
Wondering what this should cost? Read the answering service cost guide or see Penny’s pricing — flat monthly plans, no per-agent minutes.
Give Penny your number and let her answer the next call. You’ll have her booking jobs before your coffee’s cold.