Sign callers can book an approved showing through Penny’s real estate answering service.

Each agent’s Google Calendar or Outlook, connected separately, so a showing lands on the right person’s day during the call. HubSpot or Salesforce for the lead, with the property, the pre-approval status, the agent question, and the lead source on the record when it arrives. Zapier and signed webhooks carry the same fields into Follow Up Boss or whatever your team runs on. Text confirmations to the buyer and missed-call text-back sit on Pro.

Penny starts at $29 a month on Starter with annual billing, and Pro at $99 adds the floor-duty rotation, text confirmations, and photo-by-text. Paid plans include monthly minutes; usage above the allowance is billed at the plan’s per-minute rate. The answering service cost guide compares plans, included minutes, and usage charges.

She says she is not able to speak to that and offers to have the agent follow up, then goes back to the listing facts and the showing. The same answer covers safety, crime, who lives in the neighborhood, and whether the caller will fit in. School quality and neighborhood character are steering proxies under the Fair Housing Act, and a receptionist who answers them, even helpfully, puts your license on the line. She does not volunteer them either.

No. She reads the status the record shows, active, contingent, pending, and nothing about a specific offer. A buyer who asks whether their offer was accepted, or a seller who asks what came in, is transferred to the agent on the deal. Negotiation, counteroffers, and what the seller would take are the agent’s to discuss, and Penny captures the question rather than guessing at the answer.

She treats it as the most time-critical call in the trade. The caller hears to send nothing further and to call the title or escrow company at a number they had before today, not one from the new message. Penny transfers to the agent on the file or the broker, texts you the caller’s name and the property, and never confirms, relays, or writes down a bank account number, routing number, or wiring detail. A landlord pressing a renter to wire a deposit sight unseen gets the same reflex, flagged as a possible rental scam and routed to your property manager.

She asks, and she records which answer she got. Pre-qualified means an informal lender estimate and an early-stage buyer; pre-approved means a written conditional commitment, usually good for sixty to ninety days, and an offer-ready one. She records which the caller has, the lender if they name it, and the expiration if they know it, so the agent can rank the lead. She does not ask about income, credit, or assets, and she never tells a caller what they can afford.

Yes. Each agent’s calendar connects separately, and you tell her the routing: listing calls to the listing agent, new buyers to whoever has floor duty, a named agent when the caller asks for one, a referral to the agent who was named. She books on that agent’s calendar, and when the call cannot wait she transfers to that agent first and falls through to the transaction coordinator or the broker of record on no answer.

Yes, when it is the price on the record, and she says so in those words. The list price is a public listing fact, like beds and baths, square footage, HOA dues with the frequency, and days on market. What she will not do is tell a caller what the house is worth, whether the price is negotiable, what the seller might take, or read days on market as a signal. Those go to the agent.

She notes it and stops selling. A buyer with an agent who calls one of your listings is contacting the seller’s side, so she captures the buyer’s agent’s name and brokerage, offers to set up the showing through that agent, and passes the request to your listing agent. She does not try to win the caller over, and the lead is logged as represented so nobody on your team chases it.

A transaction deadline follows your agent, coordinator, and broker contact order, with the property and deadline attached. Changed wiring instructions get the verification steps in your policy before a transfer; Penny never relays bank details. For managed rentals, immediate danger gets emergency guidance and an alert to your on-call manager.