A water heater lets go on a Friday night and the caller starts working down the search results. Penny picks up in one ring — mid-job, after hours, weekends — separates the real emergency from the routine quote, and books both into your calendar.
This is a live line answered by Penny herself — not a recording. Hear how fast she picks up and how she handles a real conversation.
(224) 257-3735A homeowner standing in rising water doesn’t leave a voicemail — they hang up and dial the next plumber on the list. Penny answers before they get there, so the emergency stays your job.
You can’t wipe off and grab the phone halfway through a snake run, and every call that rings out on a job site is the next job walking. Penny takes the overflow while you finish the work in front of you.
Sewer backups and dead water heaters don’t check your posted hours. The shop whose phone gets answered at nine on a Tuesday night wins work the nine-to-five shops never hear about.
A slip that says “Maria — leak, call back” doesn’t tell you slab leak or drippy faucet. Penny captures what’s leaking, how urgent, and where — then puts it on the calendar before the caller hangs up.
An evening water-heater leak — contained, triaged, and booked as the morning’s first call while the owner slept.
Plug in your own numbers — the defaults are sourced, not invented.
Default job value: $340 — HomeAdvisor — average cost to hire a plumber (as of 2025-03-28). Adjust to your numbers.
If you miss 4 calls a week and close 50% of them at $340 a job, voicemail is costing you about
This is documentation of what she actually does — configured to your services, your calendar, your rules.
Penny answers around the clock — true emergencies go to your on-call slots or warm-transfer per your rules, and everything else lands on tomorrow’s schedule.
Penny picks up on the first ring — nights, weekends, lunch breaks, and when you’re already on the other line.
She checks real availability, offers slots, and writes the appointment straight into the calendar you already use.
Name, number, address, and the reason they called — logged and pushed to your CRM before they hang up.
Hours, pricing, service areas, “are you open today?” — Penny answers FAQs and escalates the calls that need you.
Appointments land in your calendar, leads flow into your CRM, and your team gets pinged — automatically, the moment a call ends.
Still curious? Penny can answer your questions too — give her a call.
That’s the call she was built for. She finds out what’s flooding, captures the address and callback number, asks whether the water’s shut off, and books the first open emergency slot — or warm-transfers to your on-call plumber under your rules. The burst pipe gets booked tonight; the dripping faucet gets tomorrow.
She’s configured on your services, so sewer backups, slab leaks, repipes, and tankless swaps are vocabulary she already works in. She won’t tell a caller what’s wrong with their water heater over the phone — she captures the symptoms so your plumber rolls up already knowing the picture.
You decide how she introduces herself. What’s not negotiable is honesty: ask Penny if she’s a real person and she’ll say she’s an automated assistant — then keep right on scheduling the visit. A homeowner with water on the floor cares about the booking, not the biography.
Yes, fully. She hears the caller’s language and answers in it — English or Spanish — so a Spanish-speaking customer gets booked instead of being asked to call back when somebody bilingual is in.
She doesn’t bluff. Urgent calls get warm-transferred to you or your on-call plumber, and everything else becomes a detailed message texted to your phone the moment the call ends — name, number, address, and what’s leaking.
Plans run $29 to $199 a month, with 60 to 500 minutes of call time included. Human answering services meter every minute an agent spends on your line — the answering service cost guide walks through the side-by-side math.
Penny is an HVAC answering service powered by AI — she answers every call in one ring, triages no-cool emergencies, and books the job. From $29/mo.
An electrician answering service powered by AI. Penny picks up while you’re in a panel, triages the emergency, and books the job. From $29/mo.
Penny is a contractor answering service powered by AI — she answers every call in one ring, qualifies the project, and books the site visit. From $29/mo.
Wondering what this should cost? Read the answering service cost guide or see Penny’s pricing — flat monthly plans, no per-agent minutes.
Give Penny your number and let her answer the next call. You’ll have her booking jobs before your coffee’s cold.