Book a consultation with your provider through Penny’s med spa answering service after the required intake.

Google Calendar or Outlook, one calendar per provider, so a consultation lands on the injector’s day and a facial lands on the esthetician’s. Calendly if your consults already run through it. HubSpot or Salesforce for the prospects who called two other clinics before yours, so the desk can follow up. Zapier and signed webhooks carry the booking and the intake answers into the practice software you run, and text confirmations to the client sit on Pro.

Penny starts at $29 a month on Starter with annual billing. Pro at $99 adds the on-call schedule for post-treatment escalation, text confirmations, and photo-by-text. Business at $249 adds compliance mode, with treatment details kept out of the email summary and a BAA on request. Paid plans include monthly minutes; usage above the allowance is billed at the plan’s per-minute rate. The answering service cost guide compares plans, included minutes, and usage charges.

Only what you have published and allowed her to state. If your menu lists a per-unit price for a neurotoxin or a consultation fee, she says it when asked and adds that the injector confirms the plan and the total in the consultation. She never estimates how many units or syringes a caller will need, because that is a decision made in the room with the face in front of the provider.

That the injector answers that in the consultation, and that she would rather book the right visit than guess. She writes the concern on the intake in the caller’s words, notes which treatment the caller asked about, and books the consult. The recommendation, the product, and the plan stay with the provider.

Under your policy, yes. Tell Penny which treatments a returning client may book straight in and which require a consultation or a good-faith exam first, and she follows it. She books the treatment in a treatment-length slot with the provider on file, and she still asks the intake questions you keep on for every visit, such as any treatment elsewhere since the last one.

No. Penny never takes payment. She states your deposit and cancellation policy as written, and the confirmation that goes out by text and email carries the link where the client completes the deposit. If a booking is not held until the deposit is paid, she says so on the call.

Yes. Each injector, esthetician, and laser technician has their own calendar and their own services, and Penny books a consultation in a consult-length slot and a treatment in the length you set for that treatment. A caller who asks for a provider by name gets that provider’s next opening; a caller with no preference gets the first opening among the providers who offer the service.

She answers what the membership includes and what it costs from your website, if you allow her to state it, and she books the visit. What remains on a client’s package, or whether a credit applies, is a question for the desk, so she takes it as a message with the client’s name and number rather than guessing at a balance.

She follows your provider-approved contact rules and passes along the symptoms, treatment date, and callback number. Emergency warning signs receive the immediate-medical-attention or 911 direction your protocol requires before any booking. Other concerns go to the treating or on-call provider. Penny does not diagnose a reaction, suggest a remedy, or decide a symptom is normal. The dedicated Emergency Rules page explains how to configure the routes.