Penny’s salon answering service books the service length your stylist sets.

Connect the calendar workflow you use for the configured services: Google Calendar, Outlook or Calendly. Zapier and signed webhooks can pass booking details to your other tools. You provide the stylist eligibility, service lengths and booking rules.

Voice starts at $29/month with annual billing. Pro includes text confirmations. Try Penny free with your booking flow; compare plans in the answering service cost guide. Usage above your included minutes is billed at your plan’s per-minute rate.

No fixed duration is assumed. Your menu defines the time for each service and stylist. Penny requires a calendar opening long enough for the configured appointment, including the finishing work you specify.

Yes. Define the client history or service requests that require one. Penny asks your required intake questions and books the consultation instead of selecting a chemical service or promising a color result.

She follows your menu. A cut, toner or finish is included only where you have included it. Optional add-ons use the corresponding service combination and appointment length.

She relays the written policy you approve for the specific product and service, including any required appointment. Previous reactions go to your stylist and a healthcare professional. Penny does not certify a product as allergy-free or interpret a test.

She captures the event date, location, party size and requested services for your coordinator. Trials or consultations can use approved booking types; the package and event capacity stay with your team.

Your salon does. Penny can reschedule under your published policy and send an exception request to the owner. She does not waive charges or take payment during the call.

Your service menu and calendar define who can take each appointment. Penny uses the requested stylist’s eligible openings; when the client has no preference, she offers someone whose services and available time fit. Specialty work or a booth renter’s hours follow the rules you provide.

Breathing trouble, throat swelling, trouble swallowing or fainting gets an immediate 911 instruction. Other reported reactions go to a healthcare professional and your salon contact. Penny records the report without describing a reaction as normal or recommending treatment.