Penny is built one trade at a time.

For a local service business, the phone is the front door. A homeowner wants to book annual maintenance. A tenant needs an appliance repaired. A customer has a question about an estimate. Those calls arrive while you are under a sink, on a roof, or already talking to another customer. A useful first conversation can put a visit on the calendar and give your team the details to prepare.

The questions change with the work. A plumber asks whether the customer already has the new faucet. A property manager needs the building and unit number. A heating shop needs to know what equipment the maintenance visit covers. Those details belong in the intake rules before the first customer calls. Reported emergencies also have their own instructions, with safety guidance before ordinary intake.

So we built Penny one trade at a time. For each line of work she has a knowledge pack, with the vocabulary, the common calls, and the questions a good service desk asks, and a rulebook, with the intake fields, booking permissions, safety rules, and the things she must never say. You can see the questions and rules on each industry page, with source references behind the trade knowledge. Then you add your own rules on top: your hours, your service area, your calendar, and who receives each kind of request.

When a caller asks, Penny says she’s an automated assistant, and when she doesn’t know something she takes a message instead of guessing.