A homeowner who just found a wasp nest by the door or bedbugs in the mattress wants it gone today — and won't wait on hold. Penny answers in one ring, pins down the pest and how bad it is, and books the inspection or treatment.
This is a live line answered by Penny herself — not a recording. Hear how fast she picks up and how she handles a real conversation.
(224) 257-3735Bedbugs, a wasp nest by the front door, a rat in the kitchen — the person calling wants it handled now. Let it ring out and they book the next exterminator. Penny answers first and gets the visit on your schedule.
“There are bugs everywhere” doesn't tell you whether to send a tech today or schedule a routine inspection. Penny identifies the pest, where it is, and how widespread, so you dispatch the right treatment instead of guessing.
A single bedbug job and a quarterly protection plan are different revenue entirely. Penny flags the recurring opportunities and captures the property details, so the high-value plans don't get logged as one-time sprays.
Your people are suited up and spraying, not fielding the next call. Every ring that goes to voicemail is a treatment that books with a competitor. Penny handles the overflow and queues the jobs your crew can't take live.
A suspected-bedbug call — pest, spread, and property type captured, then an inspection-and-treatment visit booked end to end. No human answered first; the confirmation and prep steps went out by text and email.
Plug in your own numbers — the defaults are sourced, not invented.
Default job value: $171 — Angi — national average cost of a pest control treatment (as of 2026-06-13). Adjust to your numbers.
If you miss 7 calls a week and close 50% of them at $171 a job, voicemail is costing you about
This is documentation of what she actually does — configured to your services, your calendar, your rules.
Penny answers 24/7. After-hours callers get the inspection booked when your calendar shows a window, with a text-and-email confirmation; a stinging-insect emergency near someone allergic gets flagged and sent to you instead of waiting for morning.
Google Calendar is live today; the rest are on the roadmap. Every lead and booking is emailed to you now.
Penny picks up on the first ring — nights, weekends, lunch breaks, and when you’re already on the other line.
She checks real availability, offers slots, and writes the appointment straight into the calendar you already use.
Name, number, address, and the reason they called — logged and emailed to you the moment they hang up.
Hours, pricing, service areas, “are you open today?” — Penny answers FAQs and escalates the calls that need you.
Appointments land in your Google Calendar today — and the CRM and field-service connectors below are on the way, so leads will flow straight into the tools your team already lives in.
Still curious? Penny can answer your questions too — give her a call.
Yes — that's the core of the job. She identifies the pest, where it's showing up, and how widespread it is, then books the inspection or treatment. A stinging-insect swarm near someone allergic she flags as urgent and routes to you instead of just scheduling it.
She's set up on your services, so she speaks the way your callers do — bedbugs, roaches, ants, rodents, termites, wasps, recurring quarterly plans. She won't diagnose the infestation or quote a price you haven't set, but she captures the pest, the spread, and the property type so your tech arrives ready.
How Penny introduces herself is your choice. What she never does is fake it: if a caller asks whether she's a real person, she says she's an automated assistant — and keeps right on booking the treatment. To someone who just found bedbugs, what matters is that the call got answered fast.
Yes — Penny is fully bilingual. She auto-detects whether the caller is speaking English or Spanish and switches mid-call to match them, so a Spanish-speaking household with an infestation gets the same fast, complete intake.
She warm-transfers genuine emergencies to you per your rules, and for everything else she takes a detailed message with the pest, the location, and the property type, then texts and emails you the summary so a treatment never gets lost in a voicemail box.
Penny starts at $29/month with 60 minutes of call time included, and plans scale to 625 minutes. Traditional human answering services bill per minute per agent — see our answering service cost guide for the side-by-side math.
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Wondering what this should cost? Read the answering service cost guide or see Penny’s pricing — flat monthly plans, no per-agent minutes.
Give Penny your number and let her answer the next call. You’ll have her booking jobs before your coffee’s cold.