Penny books after-hours callers into your calendar. Try 14 days free.
Your customers may finally have time to call after work. Penny answers their questions, checks your calendar, and books an available visit. Requests that need your team arrive with the details to follow up.
14 days of Pro included. No credit card.
After close, callers still need a next step.
Someone gets home from work and remembers to book a tune-up. A customer checks next week’s schedule and needs to move a visit. Another wants to know if you serve their neighborhood. These calls can move the work forward, even when your office is closed.
An evening caller may be ready to choose an appointment. Answering then gives them a chance to book without finding another break in tomorrow’s workday.
Service areas, maintenance appointments, and estimate requests are useful conversations on a Saturday, even when the work happens on Monday.
A message that says “please call” leaves your office to start again. Capture the address, requested service, and callback number while the customer is on the line.
Your contact rules tell Penny when to try the person on duty. Emergency instructions and a fallback give her a defined next step when a request cannot wait.
Keep taking appointment requests after the office closes.
Penny answers calls that reach her number around the clock. Your forwarding settings determine whether she takes the whole line after close or only the calls your team misses.
Round-the-clock answering is how every phone plan works, with no night tier and no overnight surcharge. A Sunday call costs what a Tuesday call costs.
Forward your line at close, on weekends, or only when it rings unanswered during the day. Penny takes whatever reaches her and handles it under your rules.
Penny checks your connected calendar and offers a slot within your hours. She books the available appointment during the call. If no slot is open, she takes a request for your team. Pro adds confirmation texts.
Mark the details a booking needs, such as name, callback number, service address, and the reason for the visit. The summary gives your office the caller’s request and the details needed for the next step.
Penny uses your rules to try your transfer number on Starter or your on-call schedule on Pro. Pro also adds warm transfers, with the caller’s details announced first. If nobody answers, she follows the fallback you configured.
Your trade’s rules define the safety guidance and the next action for reported emergencies. Safety instructions come before routine intake. Review the defaults and set your team’s contacts before going live.
More call examples for your trade are on the industry pages, and what the coverage costs is in the answering service cost guide.
An evening call can put next week’s work on the calendar.
Here are four requests Penny can handle after close. Your intake questions, available appointments, and contact rules decide the next step.
I can check our maintenance appointments. What type of heating system do you have, and what is the service address?
Collects the equipment and booking details, offers available maintenance slots, and adds the selected visit to your calendar.
I can look up the appointment. What name and callback number is it under, and which day would work better?
Checks the existing booking and your rescheduling rules, then moves it to an available slot or records a request for the office.
Which vehicle and charger do you have in mind, and where would you like it installed?
Records the installation request and service address, follows your estimate policy, and books an available estimate visit when you allow it.
You’ve said the water is shut off and the area is dry. I can try the plumber on call. What is the address and the best callback number?
Records the caller’s report and attempts the contact specified in your urgent-service rule. Your fallback applies if no one answers; the transfer does not promise an arrival time. Any reported hazard takes priority under your safety rules.
Bookings depend on your approved appointment types and an available calendar slot. Urgent requests follow your contact rules and fallback. Read the emergency rules.
Night calls use the same plan rates as daytime calls.
Your office hours control the appointments Penny offers, not whether she can answer the phone. She answers around the clock and uses your after-hours greeting and rules when the office is closed.
Phone plans include a monthly minute allowance. Night calls use those minutes at the same rate as daytime calls; additional answering can incur the plan’s overage rate when you choose to keep answering past the allowance.
Call Penny and try it
The live demo uses Summit Heating, a fictional HVAC business. Listen to her intake here; test your own trade’s rules in your Penny account.
(630) 297-4128- The shared demo answers for fictional Summit Heating. Ask for a routine heating appointment after the office has closed.
- Ask for an appointment tomorrow and hear the slots the demo business’s calendar allows.
- Ask whether the demo business services heat pumps and request a maintenance appointment.
An evening call books a kitchen faucet installation.
A fictional evening call on Pro. Marcus has bought a new kitchen faucet. Penny gathers the installation details and books an available visit for next week.
- PennyThanks for calling Fallowmere Plumbing, this is Penny. How can I help?
- Marcus (caller)I bought a kitchen faucet and would like someone to install it next week.
- PennyIs it replacing an existing kitchen faucet, or is this a new installation?
- Marcus (caller)Replacing the one we have. Nothing is leaking; we just want to change it.
- PennyI can check our fixture installation appointments. What’s your name, service address, and callback number?
- Marcus (caller)Marcus Reilly, 88 Birchwood Lane. Use 312-555-0144.
- PennyThank you, Marcus. I have Thursday at 10 or Friday at 9 available. Which works for you?
- Marcus (caller)Thursday at 10, please.
- PennyYou’re booked for Thursday at 10. I’ve noted that you already have the new faucet and it replaces your existing kitchen faucet. May I text the confirmation to that number?
- Marcus (caller)Yes, thank you.
An evening booking. The calendar accepts the booking during the call. The office receives the customer’s fixture details, and Pro sends the confirmation text with the caller’s permission.
After-hours coverage, escalation, and plan rates.
Call (630) 297-4128 for the Summit Heating demo. Try your own booking and contact rules during the Pro trial.
No. Penny answers 24/7 in every phone plan; nights, weekends, and holidays are included at no extra tier. Phone answering starts at $29 a month billed annually, with an included minute allowance and your selected behavior at the limit. The trial includes 14 days of Pro with no card. See the answering service cost guide for dated provider pricing and what each plan includes.
See the requests Penny handles after close in your trade.
Penny asks whether the furnace starts and quits or never starts at all, then puts the caller’s answer on the service ticket.
Penny records the property, unit, and access instructions together, so the maintenance coordinator can act on the request.
A slow-drain request includes which fixture is affected and whether other drains are backing up, so your plumber can prepare for the visit.
Asked “do I have a case?”, Penny sends that question to the attorney and takes the names and dates needed to arrange a consult.
A parent asks for two cleanings after school. Penny checks the hygiene calendar and offers openings on the same afternoon.
Penny checks the listing status and the caller’s agent details before offering a showing request from the listing agent’s approved openings.
Give Penny a call before you forward yours.
Try the HVAC demo, then set up Penny for your business. Your account includes 14 days of Pro; Free keeps your website chat after the trial.
14 days of Pro included. No credit card.