When hail rolls through, every phone in town rings at once. Penny answers every call in one ring — dozens in a day, in parallel — captures the damage details, and books the inspection while your crews stay on the roof.
This is a live line answered by Penny herself — not a recording. Hear how fast she picks up and how she handles a real conversation.
(224) 257-3735When a storm rolls through, every homeowner on the block calls at once — and the calls you miss book with whichever roofer picked up. Penny answers them all, in parallel, with no busy signal.
Your crew is two stories up with a nail gun running. Penny takes the calls they can’t, captures the details, and texts you the summary before anyone’s off the ladder.
The caller with water spreading across the ceiling needs you today; the caller pricing gutters can wait until Tuesday. Penny asks the question, flags the emergency, and books them both into the right slots.
Post-storm callers want to know what insurance will cover. Penny captures the carrier, claim number, and damage details for your file — and leaves the claims advice to you.
A post-storm leak call, answered and booked end to end — while the whole crew was still on a roof across town.
Plug in your own numbers — the defaults are sourced, not invented.
Default job value: $1,171 — HomeAdvisor — average roof repair cost (as of 2025-12-11). Adjust to your numbers.
If you miss 5 calls a week and close 40% of them at $1,171 a job, voicemail is costing you about
This is documentation of what she actually does — configured to your services, your calendar, your rules.
Penny answers 24/7. Storms don’t keep business hours — active leaks go to your on-call slots or warm-transfer under your rules; estimates get booked for the morning.
Penny picks up on the first ring — nights, weekends, lunch breaks, and when you’re already on the other line.
She checks real availability, offers slots, and writes the appointment straight into the calendar you already use.
Name, number, address, and the reason they called — logged and pushed to your CRM before they hang up.
Hours, pricing, service areas, “are you open today?” — Penny answers FAQs and escalates the calls that need you.
Appointments land in your calendar, leads flow into your CRM, and your team gets pinged — automatically, the moment a call ends.
Still curious? Penny can answer your questions too — give her a call.
Yes — she answers in parallel, so the tenth caller of the hour gets the same one-ring pickup as the first. Active leaks get flagged urgent, inspections get booked straight into your calendar, and you get a text summary for each call. The roofer down the street never gets your missed calls.
She’s set up on your services, so she talks the way your callers do — missing shingles, hail damage, flashing, decking, tear-offs. She won’t diagnose a roof from the ground or quote a price you haven’t configured, but she captures exactly what the caller is seeing so your inspector shows up prepared.
Penny captures the carrier, claim number, and damage details, then books the inspection — that’s the part that wins the job. She doesn’t give claims advice or promise what an adjuster will approve; that conversation stays with you.
That’s your call — you choose how Penny introduces herself. What she never does is lie: ask her if she’s a real person and she says she’s an automated assistant, then gets back to booking the inspection. After a storm, callers care about who shows up, not who picked up.
Yes — Penny is fully bilingual. She answers in English or Spanish, matching the caller, so your Spanish-speaking customers get the same one-ring pickup and instant booking.
She warm-transfers urgent calls to you or your on-call lead and takes a detailed message for the rest — then texts you the summary right away. Nothing sits in a voicemail box waiting for somebody to climb down and check it.
Penny is $29 a month to start (60 minutes included) and tops out at $199 for 500 minutes. Human answering services charge by the minute, per agent — the answering service cost guide has the side-by-side math.
Penny is a contractor answering service powered by AI — she answers every call in one ring, qualifies the project, and books the site visit. From $29/mo.
Penny is an HVAC answering service powered by AI — she answers every call in one ring, triages no-cool emergencies, and books the job. From $29/mo.
An electrician answering service powered by AI. Penny picks up while you’re in a panel, triages the emergency, and books the job. From $29/mo.
Wondering what this should cost? Read the answering service cost guide or see Penny’s pricing — flat monthly plans, no per-agent minutes.
Give Penny your number and let her answer the next call. You’ll have her booking jobs before your coffee’s cold.