A burst pipe at 2 AM doesn’t leave a voicemail — it calls the next company. Penny answers every call in one ring, triages how bad the loss is, captures the address, and warm-transfers the emergency to your on-call crew.
This is a live line answered by Penny herself — not a recording. Hear how fast she picks up and how she handles a real conversation.
(224) 257-3735Water spreads by the minute, and a soaked homeowner won’t wait for your office to open — they call down the list until someone answers. Penny answers first, so the mitigation clock starts with your crew.
Standing water turns a dry-out into a tear-out and mold remediation fast. A call that rolls to voicemail at 1 AM is a bigger, costlier job for the company that calls back first — and it usually isn’t you.
Your techs are running extractors and hauling fans — they can’t stop to take the next emergency. Penny picks up the overflow, triages it, and routes only the calls that actually need a human right now.
“Water in the basement” doesn’t tell you whether to roll a truck tonight or schedule a morning inspection. Penny captures the source, how far it’s spread, and whether it’s still flowing — so you dispatch the right response.
A 2 AM burst-pipe flood — triaged for severity, address captured, and warm-transferred to the on-call crew. No human picked up the first ring; Penny did.
Plug in your own numbers — the defaults are sourced, not invented.
Default job value: $1,383 — HomeAdvisor — typical low-end water damage restoration job (as of 2025-10-31). Adjust to your numbers.
If you miss 4 calls a week and close 50% of them at $1,383 a job, voicemail is costing you about
This is documentation of what she actually does — configured to your services, your calendar, your rules.
Penny answers 24/7. Active losses get triaged and warm-transferred to your on-call crew under your rules; non-urgent calls get booked for a daytime inspection and you get the summary by text.
Google Calendar is live today; the rest are on the roadmap. Every lead and booking is emailed to you now.
Penny picks up on the first ring — nights, weekends, lunch breaks, and when you’re already on the other line.
She checks real availability, offers slots, and writes the appointment straight into the calendar you already use.
Name, number, address, and the reason they called — logged and emailed to you the moment they hang up.
Hours, pricing, service areas, “are you open today?” — Penny answers FAQs and escalates the calls that need you.
Appointments land in your Google Calendar today — and the CRM and field-service connectors below are on the way, so leads will flow straight into the tools your team already lives in.
Still curious? Penny can answer your questions too — give her a call.
Yes — that’s exactly the call she’s built for. She triages the loss (source, whether water’s still flowing, how far it’s spread, fire vs. water), captures the property address and callback number, and warm-transfers an active emergency to your on-call lead so the crew rolls. Non-urgent calls get booked for a daytime inspection.
She’s set up on your services, so she speaks the trade — water categories, mitigation versus remediation, dry-out, tear-out, smoke and soot. She won’t scope the job or guess at category or class over the phone (that’s your tech’s call), but she captures the details so the crew arrives knowing what they’re walking into.
How Penny introduces herself is your choice. What we won’t do is pretend: if a panicked homeowner asks whether she’s a real person, she says she’s an automated assistant — and then keeps right on getting their crew dispatched. In an emergency, what matters is that someone answered.
Yes — Penny is bilingual. She auto-detects whether the caller is speaking English or Spanish and switches mid-call to match them, so a Spanish-speaking homeowner with a flooded house gets the same fast triage and dispatch.
She warm-transfers active emergencies to you or your on-call crew per your routing rules, and for everything else she takes a detailed, urgency-flagged message — then texts you the summary instantly, so a 3 AM loss never sits in a voicemail box until morning.
Penny starts at $29/month with 60 minutes of call time included, and plans scale up from there. Traditional human answering services bill per minute per agent — see our answering service cost guide for the side-by-side math.
Penny is a roofing answering service powered by AI — she answers the storm-day call flood, triages leaks, and books inspections. From $29/mo.
Penny is an AI plumbing answering service — answers every call in one ring, screens burst-pipe emergencies from quote calls, and books both. From $29/mo.
Penny is a contractor answering service powered by AI — she answers every call in one ring, qualifies the project, and books the site visit. From $29/mo.
Wondering what this should cost? Read the answering service cost guide or see Penny’s pricing — flat monthly plans, no per-agent minutes.
Give Penny your number and let her answer the next call. You’ll have her booking jobs before your coffee’s cold.