A dead circuit doesn’t wait for business hours, and the homeowner won’t either — they call shops until somebody picks up. Penny answers in one ring, nights and weekends included, triages the problem, and books it onto your calendar while you’re still up the ladder.
This is a live line answered by Penny herself — not a recording. Hear how fast she picks up and how she handles a real conversation.
(224) 257-3735A dead kitchen circuit at dinnertime doesn’t leave a voicemail — it calls the next electrician in the results. Penny answers in one ring, so the panicked caller becomes your booked job, not theirs.
Nobody answers a phone from the top of a ladder or the middle of a service change. Penny takes the call, quotes your service-call fee if you’ve set one, and books the visit — completely hands-free.
Panel upgrades and EV charger installs go to whoever picks up first — quote shoppers rarely call back. Penny captures the scope and gets the estimate visit on your calendar before they dial the next shop.
A note that says “breaker problem, call back” could mean a loose connection or a panel running hot. Penny asks what lost power, whether the breaker holds, and if anything smells like burning — and flags the real emergencies.
A partial power-loss call, triaged and booked into the first emergency slot — nobody at the shop touched a phone.
Plug in your own numbers — the defaults are sourced, not invented.
Default job value: $350 — HomeAdvisor — average cost to hire an electrician (as of 2025-06-26). Adjust to your numbers.
If you miss 4 calls a week and close 50% of them at $350 a job, voicemail is costing you about
This is documentation of what she actually does — configured to your services, your calendar, your rules.
Penny answers 24/7. A genuine emergency lands in your on-call slots or warm-transfers under your rules — the rest goes on tomorrow’s board.
Penny picks up on the first ring — nights, weekends, lunch breaks, and when you’re already on the other line.
She checks real availability, offers slots, and writes the appointment straight into the calendar you already use.
Name, number, address, and the reason they called — logged and pushed to your CRM before they hang up.
Hours, pricing, service areas, “are you open today?” — Penny answers FAQs and escalates the calls that need you.
Appointments land in your calendar, leads flow into your CRM, and your team gets pinged — automatically, the moment a call ends.
Still curious? Penny can answer your questions too — give her a call.
Yes — she triages them like a dispatcher. Lost power, a breaker that won’t hold, a dead circuit: she captures the symptoms, the address, and the urgency, then books your first emergency slot. And she never plays down the scary ones — a burning smell or a sparking outlet gets flagged as an emergency and warm-transferred under your rules.
She’s set up on your services, so panel upgrades, EV charger installs, tripping breakers, and code inspections are vocabulary she works in. She quotes your service-call fee if you’ve given it to her — and only that. For anything bigger, she books the estimate visit instead of guessing at a number.
You decide how she introduces herself. What we never do is pretend: if a caller asks whether she’s a real person, Penny says she’s an automated assistant — and keeps the booking moving. The caller with a dead kitchen circuit mostly cares that somebody answered.
Yes — fully bilingual. She hears the language the caller opens with and answers in kind, English or Spanish, with the same triage and booking either way.
She warm-transfers urgent calls to you or your on-call electrician under the rules you set, and takes a detailed message for the rest — then texts you the summary right away. You pick the callback order from your truck, not from a voicemail queue.
The Starter plan is $29 a month with 60 minutes of calls included; busier shops take the 220- or 500-minute tiers. Human answering services bill by the minute, per agent — our answering service cost guide walks through the side-by-side math.
Penny is an HVAC answering service powered by AI — she answers every call in one ring, triages no-cool emergencies, and books the job. From $29/mo.
Penny is an AI plumbing answering service — answers every call in one ring, screens burst-pipe emergencies from quote calls, and books both. From $29/mo.
Penny is a roofing answering service powered by AI — she answers the storm-day call flood, triages leaks, and books inspections. From $29/mo.
Wondering what this should cost? Read the answering service cost guide or see Penny’s pricing — flat monthly plans, no per-agent minutes.
Give Penny your number and let her answer the next call. You’ll have her booking jobs before your coffee’s cold.