24/7 veterinary answering service: book routine visits without interrupting your desk.

Google Calendar or Outlook handles the approved appointment flow, and Slack can receive staff notifications. Zapier and signed webhooks carry captured fields into your other workflows. These connections support appointment logistics; medical-record access requires its own approved practice workflow.

Voice starts at $29/month with annual billing. Pro adds your on-call schedule and text confirmations. Try Penny free; see the answering service cost guide for plan and usage comparisons. Usage above your included minutes is billed at your plan’s per-minute rate.

Yes, when your practice approves that visit type and supplies its booking rules. Penny records the patient and reason for the recheck and offers eligible openings. New symptoms or a change in condition go to the clinical team before scheduling.

Yes. Your species list controls routine booking and the referral route. A bird, rabbit or farm animal does not go into a dog-and-cat slot simply because an opening exists.

She collects the request for your clinical team. Approval, dose changes and dispensing remain with the veterinarian and authorized staff. She does not promise pickup until your team supplies that status.

Those questions go to the veterinarian. For a possible poisoning, Penny directs immediate professional contact and does not recommend inducing vomiting or giving medication. Procedure instructions are relayed only from the text your clinic approves for that appointment.

Set the referral name, telephone, location, opening hours and species coverage in your clinic’s rules, and update them when arrangements change. The emergency direction must not rely on a routine callback or an unverified claim that a particular hospital is open.

She records the question and routes it to your clinical team. Penny can book an approved wellness or recheck visit, but interpreting a result or selecting a vaccine remains a clinician’s responsibility.

Penny takes the pet’s name, the owner’s callback number, and the request in their words, then reaches the staff member your practice assigns to these conversations. Your team discusses the clinical decision, process, and appointment. Penny follows your contact rule without promising a callback time the team has not supplied.

She follows your written emergency rules and provides your maintained referral contact before routine scheduling. Breathing trouble, collapse or other listed emergency signs get immediate veterinary-care direction. The clinical team makes the assessment; Penny does not clear a symptomatic pet to wait.