The phone rings while your desk is restraining a scared dog and checking in the 2pm wave. Penny answers every call in one ring — captures the pet, the symptom, and how long it’s been going on, and books the visit straight into your calendar.
This is a live line answered by Penny herself — not a recording. Hear how fast she picks up and how she handles a real conversation.
(224) 257-3735Veterinary support staff are stretched thin, and the front desk is physically triaging in the lobby — restraining a patient, checking in arrivals. The phone rings at the exact moment nobody can reach it. Penny picks up every one.
“My dog’s been vomiting since this afternoon — is this an emergency?” That caller won’t leave a message; they’ll hang up and dial the next clinic. Penny answers, captures what’s happening, and gets it on your schedule.
“Call back about the beagle” tells your team nothing. Penny captures species, breed, age, the symptom, and since when — the details a vet actually needs on the record — then books the visit.
A refill request and a cat that hasn’t eaten in a day are not the same call. Penny records the situation and flags the worrying ones urgent so your team sees them first — without ever guessing at a diagnosis.
An after-hours worry call, captured and booked end to end with a text confirmation — no human picked up the phone, and Penny never tried to diagnose.
Plug in your own numbers — the defaults are sourced, not invented.
Default job value: $200 — AVMA — average cost of one veterinary visit (2025) (as of 2025-10-15). Adjust to your numbers.
If you miss 6 calls a week and close 50% of them at $200 a job, voicemail is costing you about
This is documentation of what she actually does — configured to your services, your calendar, your rules.
Penny answers 24/7. After-hours worry calls get captured and flagged urgent with a complete message texted to you, and a possible emergency gets pointed to the nearest emergency vet; during clinic hours an urgent caller can be warm-transferred to your team, and routine requests get booked for business hours with a text confirmation.
Google Calendar is live today; the rest are on the roadmap. Every lead and booking is emailed to you now.
Penny picks up on the first ring — nights, weekends, lunch breaks, and when you’re already on the other line.
She checks real availability, offers slots, and writes the appointment straight into the calendar you already use.
Name, number, address, and the reason they called — logged and emailed to you the moment they hang up.
Hours, pricing, service areas, “are you open today?” — Penny answers FAQs and escalates the calls that need you.
Appointments land in your Google Calendar today — and the CRM and field-service connectors below are on the way, so leads will flow straight into the tools your team already lives in.
Still curious? Penny can answer your questions too — give her a call.
She captures them — she doesn’t clinically triage them. Penny records exactly what the owner describes (what’s happening, how long, whether the pet is eating and drinking), and when your clinic is open she can warm-transfer the worry call straight to your team. After hours she marks the call urgent, texts you the summary, and if an animal sounds to be in crisis she points the caller to the nearest emergency animal hospital. She never assesses symptoms or guesses at a diagnosis — that’s your team’s job, and she leaves it to them.
She’s set up on your services, so she speaks your clients’ language — wellness exams, vaccine visits, sick visits, rechecks, refills. She captures the patient’s species, breed, age, and the symptom in the owner’s words, so the record your team opens in the morning reads like a real front-desk note, not “call back about the dog.”
How Penny introduces herself is your choice. What we don’t do is pretend: if a caller asks whether she’s a real person, Penny says she’s an automated assistant — and then keeps right on booking the visit. For a worried pet owner, what matters is that someone picked up and got their dog on the schedule.
Yes — Penny is bilingual. She answers in whichever language the owner is speaking, English or Spanish, and can switch mid-call, so a Spanish-speaking owner with a sick pet gets the visit booked rather than a callback request.
She gets a person on it. When your clinic is open she can warm-transfer the caller to your team; otherwise she flags the urgent ones, takes a complete message, and texts you the summary so your team sees the patient, the symptom, and the urgency at a glance. Every call is logged with a transcript and the captured details, so a frantic 9pm call never dies in a voicemail box nobody checks until Monday.
Penny starts at $29/month with 60 minutes of call time included, and plans scale to 625 minutes. Traditional human answering services bill per minute per agent — see our answering service cost guide for the side-by-side math.
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Wondering what this should cost? Read the answering service cost guide or see Penny’s pricing — flat monthly plans, no per-agent minutes.
Give Penny your number and let her answer the next call. You’ll have her booking jobs before your coffee’s cold.