Tenants call at midnight, prospects call at lunch, and a new owner calls exactly once. Penny answers them all in one ring — triages the emergency, dispatches your on-call tech under your rules, and books the tour.
This is a live line answered by Penny herself — not a recording. Hear how fast she picks up and how she handles a real conversation.
(630) 297-4128A leak doesn’t file a ticket and wait its turn. When a tenant’s kitchen ceiling starts dripping at 2am, the difference between a repair and an insurance claim is whether anyone picks up. Penny answers, triages, and wakes the right tech — not you.
A prospect calling about your vacancy has a list, and you’re not the only one on it. If the tour question hits voicemail, the showing books across the street. Penny picks up, answers the listing questions you’ve given her, and books the tour on the spot.
An owner shopping for a manager rarely leaves a voicemail — they dial the next company on the list. One management contract is years of fees, and Penny makes sure that call lands on your calendar instead of in your missed-call log.
An answering service that hands you “tenant called, something about water” isn’t triage — it’s homework. Penny captures the property, the unit, the symptom, and the urgency, then dispatches or books it under your rules.
A midnight maintenance emergency — triaged, dispatched to on-call, and booked for repair without waking the property manager.
Plug in your own numbers — the defaults are sourced, not invented.
Default job value: $1,212 — iPropertyManagement — avg. flat management fee $101.04/unit/mo (≈ $1,212 first-year revenue of one door) (as of 2022-09-07). Adjust to your numbers.
If you miss 4 calls a week and close 30% of them at $1,212 a job, voicemail is costing you about
This is documentation of what she actually does — configured to your services, your calendar, your rules.
Penny answers 24/7. Genuine emergencies wake your on-call tech under your dispatch rules; everything else gets captured, booked into business hours, and emailed to you by morning.
Google Calendar is live today; the rest are on the roadmap. Every lead and booking is emailed to you now.
Penny picks up on the first ring — nights, weekends, lunch breaks, and when you’re already on the other line.
She checks real availability, offers slots, and writes the appointment straight into the calendar you already use.
Name, number, address, and the reason they called — logged and emailed to you the moment they hang up.
Hours, pricing, service areas, “are you open today?” — Penny answers FAQs and escalates the calls that need you.
Appointments land in your Google Calendar today — and the CRM and field-service connectors below are on the way, so leads will flow straight into the tools your team already lives in.
Still curious? Penny can answer your questions too — give her a call.
That’s the call she was built for. She asks what your on-call rules need answered — what’s leaking, whether it’s spreading, which property and unit — then dispatches genuine emergencies to your on-call tech and books the rest into business hours. The 2am burst pipe gets action; the 2am “my dishwasher is loud” waits for morning.
Penny treats it like the revenue call it is. She captures the portfolio size, the property locations, and what the owner is looking for, books an intro call on your calendar, and emails you immediately — because an owner who reaches voicemail is already dialing the next company.
She’s configured on your portfolio — your properties, office hours, on-call rules, and the listing details you want shared. A tenant with a lockout, a prospect asking about pet policy, and an owner comparing managers each get the right conversation, and every message comes back with the property and unit attached.
You decide how Penny introduces herself. What she never does is pretend: if a caller asks whether she’s a real person, she says she’s an automated assistant — and then keeps working the call. A tenant with water on the floor at midnight cares that the phone got answered, not what answered it.
Spanish answering is coming soon. Penny answers in English today; bilingual English-and-Spanish answering — following the caller’s lead — is on the roadmap, so a Spanish-speaking tenant will be able to report a leak at midnight in the words that come naturally.
Urgent calls get warm-transferred to you or your on-call tech under your rules. Everything else becomes a detailed message — property, unit, callback number, what happened — emailed to you the moment she hangs up.
Penny’s plans run $29 to $249 a month, with 60 to 625 minutes included — a fraction of one door’s monthly management fee. Compare that to paying a call center by the minute, per agent: our answering service cost guide lays the numbers side by side.
Penny is an AI plumbing answering service — answers every call in one ring, screens burst-pipe emergencies from quote calls, and books both. From $29/mo.
Penny is an AI real estate answering service — she answers every sign call in one ring, qualifies the lead, and books the showing. From $29/mo.
Penny is an HVAC answering service powered by AI — she answers every call in one ring, triages no-cool emergencies, and books the job. From $29/mo.
Wondering what this should cost? Read the answering service cost guide or see Penny’s pricing — flat monthly plans, no per-agent minutes.
Give Penny your number and let her answer the next call. You’ll have her booking jobs before your coffee’s cold.