24/7 property management answering service: free your desk for tenant conversations.

The leasing calendar, first: Penny books showings and inspections into Google Calendar or Outlook during the call, and moves or cancels them on a later call. Work orders and owner leads go out over Zapier or a signed webhook with the property, unit, symptom, and priority on them, so your maintenance coordinator sees the ticket in whatever they already work in. A Slack channel receives the alerts you configure for the on-call rotation. Text confirmations to the tenant and the on-call schedule sit on Pro.

Penny starts at $29 a month on Starter with annual billing. Pro at $99 adds the on-call schedule, text confirmations, and photo-by-text. The answering service cost guide compares plans, included minutes, and usage charges. Usage above your included minutes is billed at your plan’s per-minute rate.

Penny covers overflow and after-hours calls while your receptionist handles the conversations that need someone with the file open and authority to decide. She books approved tours, shares office information, and sends maintenance requests with the property and unit attached. Renewals, application decisions, and lease questions stay with your team.

She states your pet policy as you wrote it: pet rent, pet deposit, breed and weight limits, and the pet addendum. When a caller mentions a service animal or an emotional support animal, she stops quoting the pet policy, because an assistance animal is not a pet under fair housing law, and logs the request with the caller’s name and number for the manager. She does not say whether the request will be approved or what documentation you will accept.

She does not read your maintenance queue. She writes to it: every work order she opens goes out over Zapier or a signed webhook with the property, unit, symptom, priority, and callback number, so your coordinator sees it where they already work. A tenant asking about an open ticket gets a message to the desk with the unit on it, and Penny sets the expectation for a callback rather than guessing at a status.

Yes. Penny can handle tenant requests in Spanish and switch languages during the call. The office receives the same property, unit, request, and contact details, using your maintenance and routing rules.

The address, the listing facts you approved, and an offer to book a showing so the prospect can see the block for themselves. She does not describe the neighbors, the schools, or who lives in the building, because that sentence is steering under fair housing law, whichever way it is meant. The same rule applies when a caller asks whether the building is good for families or whether a policy applies to children.

She verifies the caller first by asking for the full name on the lease and the property address, and does not rely on caller ID. She explains the grace period and the late-fee policy as you have written them and walks the tenant through the portal. The balance itself, a payment arrangement, or anything about a pay-or-quit notice goes to the desk as a message, and the tenant hears when to expect the callback.

Not without verification, and self-showing codes are never read out to a caller who has not been booked and verified through the process you set. A tenant locked out after hours gets your after-hours lockout policy, including the fee if you have told her to state it, and the on-call contact if your policy sends one. A prospect who wants to see a unit gets a showing on the leasing calendar.

She recognizes it and passes it to a person. Whether a lease break is valid, what the penalty is, whether a notice to vacate is enforceable, what a tenant owes after move-out, or anything about the eviction process is a legal question, and she says she needs to pass it to the team rather than give incomplete information. She takes the name, the unit, the callback number, and a line about what the caller needs, and tells them when to expect to hear back.

Immediate danger gets emergency guidance first, including 911 when required. Penny then captures the property, unit, and callback and follows your on-call list. Priority repairs reach the designated vendor or manager; routine maintenance stays in the office queue. You set the contact order and fallback.