A homeowner with a dead fridge full of groceries won't wait on hold — they call the next shop. Penny answers in one ring, gets the brand, model, and what it's doing, and books a diagnostic visit before your tech is back from the last job.
This is a live line answered by Penny herself — not a recording. Hear how fast she picks up and how she handles a real conversation.
(224) 257-3735A failed refrigerator or a flooded laundry room is an emergency to the person living with it. If your line rings out, they book the next shop that answers. Penny picks up first so that visit lands on your schedule.
Rolling a truck without knowing it's a Samsung front-loader that won't drain wastes a trip and a part. Penny pins the brand, the model where the caller can find it, and exactly what it's doing — so your tech arrives ready.
Your people are elbow-deep in a dishwasher, not fielding the next call. Every ring that goes to voicemail is a diagnostic fee that walks. Penny handles the overflow and queues the jobs you can't take live.
Whether a job is under manufacturer warranty, a home-warranty dispatch, or cash changes how you schedule it. Penny asks up front and captures the policy or claim details, so the visit is booked under the right terms.
A refrigerator-not-cooling call — brand, age, symptom, and payment type captured, then a diagnostic visit booked end to end. No human took the first ring; the confirmation went out by text and email.
Plug in your own numbers — the defaults are sourced, not invented.
Default job value: $175 — This Old House — average cost of an appliance repair (national) (as of 2026-06-05). Adjust to your numbers.
If you miss 6 calls a week and close 50% of them at $175 a job, voicemail is costing you about
This is documentation of what she actually does — configured to your services, your calendar, your rules.
Penny answers 24/7. After-hours callers get the diagnostic booked when your calendar shows a window, with a text-and-email confirmation; a gas smell, sparking, or active leak gets flagged and sent to you instead of waiting for morning.
Google Calendar is live today; the rest are on the roadmap. Every lead and booking is emailed to you now.
Penny picks up on the first ring — nights, weekends, lunch breaks, and when you’re already on the other line.
She checks real availability, offers slots, and writes the appointment straight into the calendar you already use.
Name, number, address, and the reason they called — logged and emailed to you the moment they hang up.
Hours, pricing, service areas, “are you open today?” — Penny answers FAQs and escalates the calls that need you.
Appointments land in your Google Calendar today — and the CRM and field-service connectors below are on the way, so leads will flow straight into the tools your team already lives in.
Still curious? Penny can answer your questions too — give her a call.
Yes — she's built to triage a service call. She gets the appliance type, brand, model number where the caller can read it, the symptom, and when it started, then books the diagnostic. Your tech rolls up knowing it's a Whirlpool fridge not cooling, not just "the fridge is broken."
She's set up on your services, so she speaks the way your callers do — won't drain, won't heat, leaking, no power, error codes, French-door versus side-by-side. She won't diagnose the failure or quote a part she can't see, but she captures the make, model, and symptom so the truck shows up with a head start.
How Penny introduces herself is your choice. What she never does is fake it: if a caller asks whether she's a real person, she says she's an automated assistant — and keeps right on getting the visit booked. To someone with a dead freezer, what matters is that the call got answered.
Yes — Penny is fully bilingual. She auto-detects whether the caller is speaking English or Spanish and switches mid-call to match them, so a Spanish-speaking household with a broken appliance gets the same fast, complete intake.
She warm-transfers urgent calls — a gas smell, sparking, an active leak — to you per your rules, and for everything else she takes a detailed message with the make, model, and symptom, then texts and emails you the summary so a service call never gets lost in voicemail.
Penny starts at $29/month with 60 minutes of call time included, and plans scale to 625 minutes. Traditional human answering services bill per minute per agent — see our answering service cost guide for the side-by-side math.
Penny is an AI handyman answering service — she answers every call while you're on a job, scopes the work, and books the visit. From $29/mo.
Penny is an HVAC answering service powered by AI — she answers every call in one ring, triages no-cool emergencies, and books the job. From $29/mo.
Penny is an AI garage door answering service — she answers every call, sorts the broken spring from the tune-up, and books the visit. From $29/mo.
Wondering what this should cost? Read the answering service cost guide or see Penny’s pricing — flat monthly plans, no per-agent minutes.
Give Penny your number and let her answer the next call. You’ll have her booking jobs before your coffee’s cold.