The address determines which estimate openings Penny offers through your landscaping answering service.

Google Calendar stores the confirmed estimate slot. Jobber can receive the request details, and Housecall Pro can receive a customer and job record pending your office’s scheduling workflow. Zapier and signed webhooks carry the property fields into your other systems.

Voice starts at $29/month with annual billing. Pro adds your on-call schedule and text confirmations. Try Penny free; see the answering service cost guide for plan and usage comparisons. Usage above your included minutes is billed at your plan’s per-minute rate.

You set the service zones and estimate days. Penny matches the caller’s address to those rules and offers the available openings. She does not infer your crew’s location or promise a shortest route.

Yes. She asks whether ongoing service is wanted, which areas it covers and how the caller describes the initial cleanup. Your estimator receives both requests before preparing the scope and agreement.

It gives your estimator context. Penny labels caller-provided area as approximate and collects the requested work and access details. She quotes only a price you have approved for that service.

She asks where the problem appears and whether water is pooling during or between watering cycles. The record goes to your irrigation contact or an approved inspection appointment. The technician identifies the fault.

She relays your current status and approved rescheduling policy. She uses the availability you provide for weather-dependent work rather than inventing a delay or guaranteeing that conditions will suit the crew.

She records the proposed work, property and access for the estimate. Utility-location planning stays with the responsible contractor and the local 811 process. Booking a visit does not authorize digging.

She records gate width if the caller knows it, whether it is locked, who can provide access, and whether pets will be in the yard. Parking for the truck and trailer and any HOA work hours go into the notes. Your crew decides which equipment fits the site.

Penny tells them to stay away from the wire and everything touching it, call 911, then the utility. She alerts your lead after that instruction. The call does not become a routine tree or cleanup appointment.