Compare Dialzara with Penny’s booking from the first phone plan.
Published by Penny · Updated · Sources and corrections
Penny Starter includes Google Calendar and Outlook booking plus English and Spanish answering. Dialzara’s published table places calendar sync and bilingual answering on Pro and higher. Compare the plan that does your work, including minutes and overage, before choosing either service.
14 days of Pro included. No credit card.
Compare included minutes and billing terms.
Dialzara’s entry plan lists $29/mo · 60 min; Penny Starter includes 100 minutes at $29/month billed annually or $35 month to month. The headline subscription prices have different billing commitments and minute allowances. Both have extra-minute charges. Compare phone-number charges and any add-ons too; Penny’s free plan is website chat, 100 conversations a month.
Both services offer AI answering, editable instructions, and industry setup guidance. This Penny comparison uses published plan details. Test the same calls in each account to judge which intake fits your business.
Bring your office’s next call to the trial.
These are useful checks of Penny’s setup. Ask Dialzara to demonstrate the same calls on the plan you are considering.
Penny combines a trade reference with your website and approved rules. For a property manager, an appliance repair request should identify the building, unit, and reported problem so your team knows where to follow up.
Booking starts on Penny Starter. Ask for an appointment type you permit callers to book, then confirm the entry in Google Calendar or Outlook. When a job needs approval first, check the request instead.
English and Spanish are included on Penny’s phone plans. Switch languages while giving an address and appointment preference, then check that the details survive in the summary.
Penny Starter can transfer to one destination. Pro adds warm transfers and an on-call rotation. Test an answered call and an unanswered one so your team knows how both are handled.
The public number demonstrates a fictional HVAC business. The Pro trial is where you test your own trade, website, service area, and appointment policies before forwarding customer calls.
Read your trade’s instructions on the Emergency Rules feature page and test your own account against them. A caller reporting an immediate hazard needs the appropriate emergency response before routine intake. Penny gives the safety instruction first, then follows your rule for contacting the office.
Compare the plan, including the billing commitment.
Dialzara’s published pricing table supplies its entries below, checked on the date shown. Use the table to choose the tier to test.
| Feature | Penny | Dialzara |
|---|---|---|
| Service | 24/7 AI receptionist | 24/7 AI receptionist |
| Instructions | Trade reference, website information, and your business rules | Editable prompts and custom intake questions |
| Entry plan | $29/mo billed annually or $35 monthly; 100 min | $29/mo · 60 min |
| Next plan | $99/mo billed annually or $119 monthly; 375 min | $99/mo · 220 min |
| Extra minutes | $0.24–$0.29/minute depending on plan | $0.48/min Lite; $0.45 Pro; $0.40 Plus; $0.35 Elite |
| Calendar | Google Calendar and Outlook booking from Starter | Google/Outlook calendar sync from Pro in the published table |
| English and Spanish | Every phone plan | Pro and higher in the published table |
| Transfers | Single destination from Starter; warm transfer from Pro | Blind transfer from Lite; warm transfer from Pro |
| After-hours escalation | Emergency rules on every phone plan; on-call rotation from Pro | After-hours rules and escalation from Pro |
| Trial | 14 days of Pro, no card | 7-day trial listed |
Dialzara pricing (entry $29/mo · 60 min, next plan $99/mo · 220 min, overage $0.48/min Lite; $0.45 Pro; $0.40 Plus; $0.35 Elite) from Dialzara pricing, as of 2026-09-07. Providers change pricing without notice; spot an outdated number and we will fix it. Penny’s prices come from our own pricing.
If a person must answer every call, compare the live services in the Ruby, Smith.ai, and AnswerConnect guides. Both receptionists on this page use AI.
Run the same request through both accounts.
Use a trial configured for your business. A shared demo gives you a first listen. These checks show whether the service fits your office.
Use a job your office gets each week. Check the follow-up questions and the saved details. For a property manager, include a unit number that differs from the street address.
Choose a test slot, complete the call, and inspect the calendar. Repeat with a job your policy requires you to approve first. Confirm that it stays a request.
Correct an address, switch languages, or ask for a person. Check whether the correction reaches the summary and whether the handoff follows your rules.
Use each provider’s monthly terms, included minutes, overage, number fees, and feature charges. Price both your usual month and your busiest one.
Call Penny and try it
The live demo uses Summit Heating, a fictional HVAC business. Listen to her intake here; test your own trade’s rules in your Penny account. The industry transcripts are scripted examples.
(630) 297-4128- Ask the shared HVAC demo for an appointment.
- Correct an address midway through the conversation.
- Switch to Spanish, then use your own trial account for trade-specific scenarios.
Free website chat. Phone answering from $29 a month.
Every paid plan comes with trade knowledge, your intake questions, and calendar booking. Bigger plans add minutes, on-call dispatch, integrations, texting, and reporting.
Billed annually, ~17% less than month to month.
100 phone minutes a month · $348 billed annually
- Everything in Free
- Live talk time on the phone, counted per second. Screened spam never counts, and the clock stops when a person picks up a transfer.100 phone minutes a monthLive talk time on the phone, counted per second. Screened spam never counts, and the clock stops when a person picks up a transfer.
- The flat per-minute rate for talk time past your plan. No per-call fee and no rounding up.$0.29/min after thatThe flat per-minute rate for talk time past your plan. No per-call fee and no rounding up.
- The chat widget on your site with no conversation cap and no “answered by Penny” mark.Unlimited website chat without the Penny markThe chat widget on your site with no conversation cap and no “answered by Penny” mark.
- Penny checks open slots and your booking rules before adding an appointment to Google Calendar or Outlook during a call or chat.Calendar booking in Google or Outlook, on phone and chatPenny checks open slots and your booking rules before adding an appointment to Google Calendar or Outlook during a call or chat.
- Edit your trade’s emergency rules in plain English. Penny attempts a transfer to the number you choose and follows your fallback if nobody answers.Your trade’s emergency rules and a transfer numberEdit your trade’s emergency rules in plain English. Penny attempts a transfer to the number you choose and follows your fallback if nobody answers.
- Review call details and available transcripts, then send supported call, lead, and appointment data through Zapier or signed webhooks.Call log with transcripts; Zapier and webhooksReview call details and available transcripts, then send supported call, lead, and appointment data through Zapier or signed webhooks.
375 phone minutes a month · $1,188 billed annually
- Everything in Starter
- Live talk time on the phone, counted per second. Screened spam never counts, and the clock stops when a person picks up a transfer.375 phone minutes a monthLive talk time on the phone, counted per second. Screened spam never counts, and the clock stops when a person picks up a transfer.
- The flat per-minute rate for talk time past your plan. No per-call fee and no rounding up.$0.27/min after thatThe flat per-minute rate for talk time past your plan. No per-call fee and no rounding up.
- Set who is on call by day and hour. Penny attempts the transfer and tells the receiving person who is calling after they answer. Your fallback rules apply if nobody picks up.On-call schedule and dispatch; warm transferSet who is on call by day and hour. Penny attempts the transfer and tells the receiving person who is calling after they answer. Your fallback rules apply if nobody picks up.
- Send intake records to Jobber, Housecall Pro, or ServiceTitan for your office to review and schedule. HubSpot and Salesforce connect through Zapier or signed webhooks.Jobber, Housecall Pro, ServiceTitan, HubSpot, SalesforceSend intake records to Jobber, Housecall Pro, or ServiceTitan for your office to review and schedule. HubSpot and Salesforce connect through Zapier or signed webhooks.
- Callers get a text confirming the booking, a missed call gets a text back, and a caller can text a photo of the problem for the ticket.Text confirmations, missed-call text-back, photo-by-textCallers get a text confirming the booking, a missed call gets a text back, and a caller can text a photo of the problem for the ticket.
- Several numbers or locations under one account, each with its own greeting, hours, and routing, plus call flows written for how your office works.Multiple numbers and locations; custom workflowsSeveral numbers or locations under one account, each with its own greeting, hours, and routing, plus call flows written for how your office works.
1050 phone minutes a month · $2,988 billed annually
- Everything in Pro
- Live talk time on the phone, counted per second. Screened spam never counts, and the clock stops when a person picks up a transfer.1050 phone minutes a monthLive talk time on the phone, counted per second. Screened spam never counts, and the clock stops when a person picks up a transfer.
- The flat per-minute rate for talk time past your plan. No per-call fee and no rounding up.$0.24/min after thatThe flat per-minute rate for talk time past your plan. No per-call fee and no rounding up.
- Call volume, outcomes, leads, and bookings over time, with a read API and export for your own reporting.Analytics and reporting; API and exportCall volume, outcomes, leads, and bookings over time, with a read API and export for your own reporting.
- Transcripts that keep protected health information to a minimum, retention controls you set, and a BAA on request.Compliance mode (PHI-minimized, retention, BAA)Transcripts that keep protected health information to a minimum, retention controls you set, and a BAA on request.
- Front-of-the-line support and a guided setup session that tunes Penny to how your office runs.Priority support and guided setupFront-of-the-line support and a guided setup session that tunes Penny to how your office runs.
14 days of Pro included. No credit card.
Chat on your website. 100 conversations a month.
- One visitor session counts as one conversation, however long it runs. The count resets every month.100 chat conversations a monthOne visitor session counts as one conversation, however long it runs. The count resets every month.
- The free widget carries a small “answered by Penny” mark. Starter removes it.A small “answered by Penny” mark on the widgetThe free widget carries a small “answered by Penny” mark. Starter removes it.
- A visitor asks for a time, Penny takes the request, and you confirm it from the email. Live booking onto your calendar begins on Starter.Appointment requests you confirmA visitor asks for a time, Penny takes the request, and you confirm it from the email. Live booking onto your calendar begins on Starter.
- Penny notices the caller’s or visitor’s language and switches, mid-conversation if needed, at no extra charge.English and SpanishPenny notices the caller’s or visitor’s language and switches, mid-conversation if needed, at no extra charge.
- Penny reads your site for services, hours, and service area, and starts with a working reference on your line of work.Answers from your website and your trade’s knowledgePenny reads your site for services, hours, and service area, and starts with a working reference on your line of work.
- The details each visitor shares, their question, and the outcome, in your inbox as the conversation ends.Lead capture, with an email after every conversationThe details each visitor shares, their question, and the outcome, in your inbox as the conversation ends.
Phone answering, live booking, and call transfers begin on Starter.
Try Penny freeFrom $3,000 a year, with custom volume and a named account team.
- Everything in Business
- Minutes sized to your call volume, on a contract you negotiate with the account team.Custom phone volumeMinutes sized to your call volume, on a contract you negotiate with the account team.
- The flat per-minute rate for talk time past your plan. No per-call fee and no rounding up.$0.21/min after that, the lowest rateThe flat per-minute rate for talk time past your plan. No per-call fee and no rounding up.
- Chat on your site with no conversation cap and no mark.Unlimited website chatChat on your site with no conversation cap and no mark.
- A named team that knows your setup, with contractual response times.A dedicated account team and SLAsA named team that knows your setup, with contractual response times.
- Connectors built for your systems and a hands-on onboarding for your team.Custom integrations and onboardingConnectors built for your systems and a hands-on onboarding for your team.
Billed annually on a custom contract.
Talk to usNo setup fee. Keep your number and cancel from billing. Enterprise uses a custom annual contract.
What to check when comparing Dialzara.
Listen to the shared HVAC demo, then compare both services with your own trial scenarios.
Penny offers AI answering with a trade reference, your business rules, and calendar booking from the first phone plan. Read the industry page for your line of work, then test your own calls in the Pro trial. This page compares published features, not measured performance against Dialzara.
Other ways to size Penny up.
See the full rundown on the compare hub, hear her on the AI answering service page, run the numbers in the answering service cost guide, or read what she knows about your trade on the industries pages.
Penny asks whether the furnace starts and quits or never starts at all, then puts the caller’s answer on the service ticket.
Penny records the property, unit, and access instructions together, so the maintenance coordinator can act on the request.
A slow-drain request includes which fixture is affected and whether other drains are backing up, so your plumber can prepare for the visit.
Give Penny a call before you forward yours.
Try the HVAC demo, then set up Penny for your business. Your account includes 14 days of Pro; Free keeps your website chat after the trial.
14 days of Pro included. No credit card.