Let callers book with Penny in English or Spanish.

Included on every phone plan, starting with Starter. There is no Spanish add-on or separate number; the same minute rate applies in either language. Free website chat also supports English and Spanish. The answering service cost guide has each provider’s base pricing, dated.

English and Spanish. Both are included for phone and website chat within the features of your plan.

She listens. Penny picks the caller’s language from their first words and answers in it, with no phone menu, no “para español, oprima dos,” and no second number to call. If a caller switches between English and Spanish partway through, she switches with them.

Yes. Your intake questions, appointment types, and booking permissions apply in both languages. A reported emergency also follows your approved safety instructions before routine intake. Have the person responsible for your rules review the wording in English and Spanish.

Yes. When a Spanish-speaking caller wants on the schedule, Penny checks your availability and books the appointment onto your calendar during the call, in Spanish. On Pro the confirmation text goes out in Spanish too, so the customer gets a confirmation they can read. Hear it on the AI answering service demo line.

Review how many Spanish inquiries your office handles and who follows up on them. Penny’s phone plans include both languages and a monthly minute allowance, with optional metered overage. Test an inquiry in each language with the staff who will review the notes. See what it runs in the answering service cost guide, and how she handles your trade on the industry pages.

No. English callers get the same one-ring pickup, the same intake, the same booking, and on Pro the same confirmation text. Both languages use the same Penny number and the same business rules. Choose a transfer contact who can continue in the caller’s language.